Privacy Policy
At Poira Labs LLC, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational applications and services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Make a purchase or subscription
- Contact our support team
- Participate in surveys or feedback forms
This information may include:
- Name and email address
- Payment information (processed securely by Stripe)
- Profile preferences and settings
- Communication history with our support team
Usage Data
We automatically collect certain information when you use our applications:
- Device information (type, operating system, unique device identifiers)
- Application usage statistics and learning progress
- IP address and general location data
- Performance metrics and crash reports
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our educational services
- To process your transactions and manage subscriptions
- To personalize your learning experience
- To send important updates and notifications
- To improve our applications and develop new features
- To analyze usage patterns and optimize performance
- To provide customer support and respond to inquiries
- To comply with legal obligations
Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate our services (e.g., Stripe for payment processing, cloud hosting providers)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Payment Information Security
All payment transactions are processed by Stripe, Inc., a PCI-DSS compliant payment processor. We do not store complete credit card information on our servers. Stripe's privacy policy can be found at stripe.com/privacy.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal data within 30 days.
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request limitation of data processing
To exercise these rights, please contact us at support@poiralabs.com
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Security Measures
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication
- Secure data centers with physical security
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. For detailed information, please review our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: support@poiralabs.com
- Phone: +1 218 304 4790
- Address: 4477, 1007 N Orange St. 4th Floor, Wilmington, DE 19801, USA
- Response Time: Within 24-48 business hours
Regional Privacy Information
For EU/EEA Users (GDPR)
Under GDPR, the legal basis for processing your data includes consent, contract performance, legitimate interests, and legal obligations.
For California Residents (CCPA)
California residents have the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information (which we do not engage in).