Refund Policy

At Poira Labs LLC, we strive to provide high-quality educational services. This Refund Policy explains the circumstances under which refunds may be issued for purchases made through our applications.

1. Subscription Services

1.1 Monthly Subscriptions

For monthly subscription plans:

• 7-Day Money-Back Guarantee: If you are not satisfied with our service, you may request a full refund within 7 days of your initial subscription purchase.
• After 7 Days: No refunds will be issued for monthly subscriptions after the 7-day period.
• Cancellation: You may cancel your subscription at any time to prevent future charges, but no prorated refunds will be provided for the current billing period.

1.2 Annual Subscriptions

For annual subscription plans:

• 14-Day Money-Back Guarantee: You may request a full refund within 14 days of purchase.
• After 14 Days: No refunds will be issued for annual subscriptions after the 14-day period.
• Partial Refunds: We do not offer prorated refunds for unused portions of annual subscriptions.

2. One-Time Purchases

For one-time purchases such as individual courses, content packs, or premium features:

• 14-Day Refund Window: You may request a refund within 14 days of purchase if you have not accessed or consumed a substantial portion of the content.
• Content Access: If you have accessed more than 25% of the purchased content, the purchase is considered final and non-refundable.
• Digital Goods: Once digital content is fully downloaded or accessed, refunds may not be available in accordance with consumer protection laws.

3. Free Trials

• Free trials can be canceled at any time before the trial period ends without any charges.
• If you do not cancel before the trial ends, you will be automatically charged for the subscription at the standard rate.
• You may request a refund within 48 hours of being charged if you forgot to cancel your trial.

4. Refund Eligibility

Refunds will be considered under the following circumstances:

• Technical issues that prevent you from accessing the service, and our support team was unable to resolve the problem
• Duplicate charges or billing errors
• Service not as described or materially different from advertised features
• Unauthorized charges (subject to verification)

5. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Change of mind after the refund window has passed
• Failure to use the service or access purchased content
• Violation of our Terms of Service resulting in account termination
• Requests made after the applicable refund period
• Services already consumed or content already accessed beyond the allowed threshold
• Third-party or promotional offers (subject to separate terms)

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@poiralabs.com
2. Include your account email, transaction ID, and reason for the refund request
3. Our team will review your request within 2-3 business days
4. If approved, the refund will be processed within 5-10 business days

7. Refund Processing Time

Once a refund is approved:

• Stripe Processing: The refund will be initiated through Stripe within 24-48 hours of approval
• Bank Processing: It may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider
• Currency: Refunds will be issued in the original currency and amount of the transaction

8. Disputed Charges and Chargebacks

If you dispute a charge with your bank or credit card company instead of contacting us directly:

• Your account may be suspended or terminated pending investigation
• We encourage you to contact our support team first to resolve any billing issues
• Fraudulent chargebacks may result in permanent account termination and legal action

9. Regional Refund Rights

European Union (EU)

Under EU Consumer Rights Directive, you have the right to withdraw from a purchase within 14 days without giving any reason. However, this right does not apply if you have begun using digital content with your consent and acknowledgment that you will lose your right of withdrawal.

United Kingdom (UK)

Similar to EU rights, UK consumers have a 14-day cooling-off period for online purchases, subject to the same exceptions for digital content.

Australia

Australian Consumer Law provides additional protections. If our service has a major problem or does not match our description, you may be entitled to a refund or replacement.

Other Regions

Consumer rights vary by jurisdiction. This policy does not limit any statutory rights you may have under local consumer protection laws.

10. Subscription Cancellation

To cancel your subscription and prevent future charges:

• Log in to your account settings
• Navigate to "Subscription" or "Billing"
• Click "Cancel Subscription"
• Your access will continue until the end of the current billing period

Cancellation does not automatically entitle you to a refund unless you are within the applicable refund period.

11. Promotional Offers and Discounts

Refunds on promotional or discounted purchases will be issued at the discounted price paid, not the regular price.

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request:

• Email: support@poiralabs.com
• Phone: +1 218 304 4790
• Address: 4477, 1007 N Orange St. 4th Floor, Wilmington, DE 19801, USA
• Response Time: Within 48 business hours